UPTIME GAURANTEE
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Plutus™ Internet Services Pty (Ltd.) proven record and current standing monthly average of an aggregate monthly 99.998% network uptime sets a new standard for reliability. It translates to less than 35 seconds of downtime per month. Something very rare in today's industry. Read on to find out why we have excellent uptime and why we can guarantee this! |
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HOW CAN PLUTUS™ HOSTING PTY (LTD.) GAURANTEE THIS RELIABILITY/UPTIME? | ||
The strength of our infrastructure and support systems makes it possible for Plutus™ Internet Services Pty (Ltd.) to offer an industry-leading 99.9% Guaranteed Uptime policy, covering all Web sites hosted on our servers. Subject to the terms of the Guaranteed Uptime policy ('SLA'), a customer's Web site will be up and available at least 99.9% of the time in any given calendar month, or the customer will receive a credit towards his or her next month's Web hosting services, according to the current Service Level Agreement. | ||
OUR GAURANTEE | ||
In the event that your web site is not available for more than 99.9% within a month, Plutus™ Internet Services Pty (Ltd.) will credit the following month's service fee according to pro-rata for the downtime. The domain name being credited must still be active on our systems during the month following the downtime to receive credit. Maximum credit shall not exceed the basic monthly service charge for the affected month. Credit can only be applied to services for the specific domain name that experienced the downtime and does not have a cash value. | ||
HOW DO YOU MAINTAIN A GOOD UPTIME RECORD? | ||
Our servers all have what we like to call watchdogs, if any vital server component such as e-mail, web server, excessive cpu load, or a hardware failure we will automatically receive notification via pager with server ID every 5 minutes until the problem is fixed. This system has allowed us to quickly correct problems that may go unnoticed for long periods of time, it also gives us peace of mind knowing that we can meet and exceed our 99.9% uptime guarantee. | ||
WHAT HAS YOUR UPTIME BEEN FOR THE PAST 6 MONTHS? | ||
Although it is hard to summarize the data for all of our servers in our Network Operations Centre (NOC), we estimate our uptime has been 99.998% over the past 6 months (plus or minus 0.002%). | ||
PLUTUS™ HOSTING PTY (LTD.) SERVICE LEVEL AGREEMENT | ||
COVERAGE SERVICE LEVEL CREDITS In order for YOU to receive a credit on YOUR account, YOU must request such credit within seven (7) business days after YOU experienced no Web Site Availability. YOU must request credit by sending an electronic mail message to support@plutushosting.com. For security, the body of this message must contain YOUR account number/domain name, the dates and times of the unavailability of YOUR web site, and such other customer identification requested by Plutus™ Internet Services Pty (Ltd.). Credits will usually be applied within sixty (60) days of YOUR credit request. Credit to your account shall be YOUR sole and exclusive remedy in the event that there is no Web Site Availability. RESTRICTIONS LIMITATIONS |