UPTIME GAURANTEE

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		     Plutus™ Internet Services Pty (Ltd.) proven record and current   standing monthly average of an aggregate monthly 99.998% network uptime   sets a                                               new standard for   reliability. It translates to less than 35 seconds of downtime per   month. Something very rare in today's industry. Read on to find out                                               why we have excellent uptime   and why we can guarantee this!

	       

		   

		     HOW CAN PLUTUS™ HOSTING PTY (LTD.) GAURANTEE THIS RELIABILITY/UPTIME?
	       

		   

		     The strength of our infrastructure and support systems makes it possible for Plutus™ Internet Services Pty (Ltd.) to offer an                                             industry-leading 99.9%   Guaranteed Uptime policy, covering all Web sites hosted on our servers.   Subject to the terms of the Guaranteed Uptime policy ('SLA'),                                             a customer's Web site will be   up and available at least 99.9% of the time in any given calendar month,   or the customer will receive a credit towards his or                                             her next month's Web hosting   services, according to the current Service Level Agreement.
	       

		   

		     OUR GAURANTEE
	       

		   

		     In the event that your web site is not available for more than 99.9% within a month, Plutus™ Internet Services Pty (Ltd.) will                                             credit the following month's   service fee according to pro-rata for the downtime. The domain name   being credited must still be active on our systems during                                             the month following the   downtime to receive credit. Maximum credit shall not exceed the basic   monthly service charge for the affected month. Credit can only                                             be applied to services for the   specific domain name that experienced the downtime and does not have a   cash value. 
	       

		   

		     HOW DO YOU MAINTAIN A GOOD UPTIME RECORD?
	       

		   

		     Our servers all have what we like to call watchdogs, if any vital server   component such as e-mail, web server,                                             excessive cpu load, or a   hardware failure we will automatically receive notification via pager   with server ID every 5 minutes until the problem is fixed.                                             This system has allowed us to   quickly correct problems that may go unnoticed for long periods of time,   it also gives us peace of mind knowing that we can                                             meet and exceed our 99.9%   uptime guarantee. 
	       

		   

		     WHAT HAS YOUR UPTIME BEEN FOR THE PAST 6 MONTHS?
	       

		   

		     Although it is hard to summarize the data for all of our servers in our Network Operations Centre (NOC), we estimate                                             our uptime has been 99.998% over the past 6 months (plus or minus 0.002%). 
	       

		   

		     PLUTUS™ HOSTING PTY (LTD.) SERVICE LEVEL AGREEMENT
	       

		   

		     
COVERAGE

		       This Web Site Availability   Service Level Agreement applies to YOU if YOU have ordered *any* hosting   plans ("Service") and YOU are in good financial standing                                             with Plutus™ Internet Services Pty (Ltd.). 

               
SERVICE LEVEL

                 Plutus™ Internet Services Pty (Ltd.) endeavours to have network connectivity available for   http access by third parties 99.9% of the time ("Web Site   Availability"). 

               
CREDITS

                 In the event that there is no Web Site Availability, Plutus™ Internet Services Pty (Ltd.) will credit the monthly service charge for the Service   as calculated below                                             and as measured 24-hours a day   in a calendar month, with the maximum credit not to exceed the monthly   service charge for the affected month: 

               
In order for   YOU to receive a credit on YOUR account, YOU must request such credit   within seven (7) business days                                             after YOU experienced no Web   Site Availability. YOU must request credit by sending an electronic mail   message to support@plutushosting.com. For security, the                                             body of this message must   contain YOUR account number/domain name, the dates and times of the   unavailability of YOUR web site, and such other customer                                             identification requested by Plutus™ Internet Services Pty (Ltd.). Credits will usually be applied within sixty (60) days   of YOUR credit request. Credit to your account                                             shall be YOUR sole and   exclusive remedy in the event that there is no Web Site Availability. 

               
RESTRICTIONS

                 Credits shall not be provided   to YOU in the event that YOU have no Web Site Availability resulting   from (i) scheduled maintenance, (ii) YOUR behaviour or                                             the performance or failure of   YOUR equipment, facilities or applications, or (iii) circumstances   beyond Plutus™ Internet Services Pty (Ltd.) reasonable control,                                             including, without limitation,   acts of any governmental body, war, insurrection, sabotage, embargo,   fire, flood, strike or other labour disturbance,                                             interruption of or delay in   transportation, unavailability of interruption or delay in   telecommunications or third party services (including DNS propagation),                                             failure of third party   software or hardware or inability to obtain raw materials, supplies, or   power used in or equipment needed for provision of YOUR Web Site. 

               
LIMITATIONS

             On-line problems occur   continuously. There might come a time when you cannot access your web   site or any other service. This is not necessarily due to Plutus™ Internet Services Pty (Ltd.). Perhaps your ISP is experiencing technical   difficulties, or there might be a routing problem between your ISP and Plutus™ Internet Services Pty (Ltd.),                                             making communication difficult   or impossible. We cannot bear the responsibility of such problems. Our   monitoring agents determine the uptime of our service,                                             and not any one client's   experience.