Articles

 Dangerous Attachments

The following file-types (email attachments) in this extension list are being blocked for...

 Do you screen for viruses, SPAM and malicious file types?

We make use of anti-virus and anti-spam software to control the amount of malicious and...

 How do I report SPAM?

Plutus Hosting uses a blacklisting service to filter unsolicited e-mail, known as SpamCop. This...

 I cannot download or send e-mail!

If you are having problems downloading e-mail, check the following: Log into your e-mail account...

 I cannot send or receive email from my email client

1. First make sure that you can ping the pop3/smtp server. See the following KB article for...

 I get a connection failure when trying to download or send e-mail

When you try to download e-mail into your mail client, such as Outlook, Netscape, or Eudora, you...

 Spam and Virus Protection

We have recently started to implement a new Anti-spam control system on our Linux hosting...

 What can I do to reduce the amount of spam I get?

Spam is unsolicited, unwanted mail sent to your mailbox. Spammers use many sneaky tactics to...

 What is SPAM?

Spam is a generic term that refers to the act of indiscriminately sending unsolicited, unwanted,...

 What is a Catch All account?

A Catch All account is a default mailbox where all mail that isn't destined for a specific...

 What is an Auto Responder?

An auto responder is an automated reply to an incoming e-mail.  Thus, if you configure an auto...

 You are receiving duplicate e-mails

This problem normally happens with Outlook users. Interruptions in the download process cause...

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