DOMAIN TRANSFER POLICY

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The following shall apply where the Services include or consist of domain name transfer services:
The Customer is responsible for accepting the transfer ticket/s of their existing domain name to and from Plutus™ Internet Services Pty (Ltd.). Plutus™ Internet Services Pty (Ltd.) will attempt to assist the Customer where possible.
If a transfer of a domain name (or DNS information) is not successful on the second attempt, then the onus falls on the Customer to continue with the transfer process.
The Customer is responsible for all costs related to such a transfer.
The Customer is responsible for the hosting fee from the date of set-up on Plutus™ Internet Services Pty (Ltd.)'s servers. Plutus™ Internet Services Pty (Ltd.) will not refund any hosting fees should the client fail to make the necessary changes to their DNS settings or decide not to make the changes.
The Customer must submit a valid cancellation of the service in the event that the domain name transfer or DNS update fails to complete.
Plutus™ Internet Services Pty (Ltd.) will not be held responsible for any delays caused by any Registrar.