30-DAY MONEY BACK GUARANTEE

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We're so certain that you're going to love our service, speed and features, that we're offering a money-back guarantee. Each Plutus™ Internet Services Pty (Ltd.) web hosting plan carries a 30 day money back guarantee. If you are not completely satisfied with our services within the refund time period specified for your plan, you will be given a full refund of the contract amount excluding setup fees and overages. Domain Registrations are not refundable.

This policy does not apply to any additional services such as overages, disk space, pop accounts, sub-accounts, Domain Parking accounts, etc. It also does not apply to VPS accounts or dedicated servers, or any fees associated with these services.

Accounts cancelled/terminated by Plutus™ Internet Services Pty (Ltd.) for violating our Acceptable Usage Policy or Service Policies do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, warez, you will not be given any refund.

To claim on this guarantee you must notify us of your wish to cancel an account within the first 30 days following activation. This collation of information is used to improve and provide the highest quality service possible for our present and future customers. To receive a full refund, please complete the cancellation request found in your client area . All cancellations must be received in writing or through the above cancellation form as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.