PAYMENT & CANCELLATION POLICY

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Although Plutus™ Internet Services Pty (Ltd.) reserves the   right to change prices of accounts or services at any time all pricing                                           is guaranteed for the period of   pre-payment. Payment is due every 30, 90, 180, 367 or 730 days,   following the due date that is indicated on your last invoice. For each   successive period,                                           your contract is renewed   automatically unless we are notified otherwise.  We require notification   of non-renewal with at least 30 days notice but not more than 60 days   prior to the renewal date. You must have all account information to   cancel and send your notification via email to billing@plutushosting.com If you do not provide this notice, you will be charged for the next terms rate.

Billing period is determined by   the payment plan you chose at the time of ordering. We accept Direct   Bank Transfer, Bank Deposit, EFT - Internet Banking, Debit Order and   Credit Card payments.
  
All deposits, set-up fees and domain name registrations paid to Plutus™ Internet Services Pty (Ltd.) are non-refundable.

  
Plutus™ Internet Services Pty (Ltd.) invoices are exclusively accessable through your client   area. We DO NOT fax or post  (slow mail) out invoices. 

	       

		   

		     DEBIT ORDER INSTRUCTION FORM:
	       

		   

		     Please complete the following form and return to us by Fax to  086 767 9012 or by E-Mail                                             to: billing@plutushosting.com Please note to access the Debit Order Instruction Form you first need to login to your client area and then access the form. 
	       

		   

		     LATE  PAYMENTS
	       

		   

		     Any account whose payment status is not current as of 2 Days after due   date is deemed late. Generally, Invoices are  generated 30 days prior to   due date. An "Invoice Unpaid Reminder" will be emailed to you 7 days before the Invoice is due  and an "Overdue Reminder"   1 day after due date. Should payment still not be received within 2   days after due date our automated billing system will suspend the   account  and a "Suspension" email will be sent to you.

               

You will also receive a "Second Overdue Reminder" 5 days after due date and a "Third Overdue Reminder"   10 days after due date. On the 14th day after due date (44 days since   the Invoice was generated) the suspended account will be terminated from   our servers including all website files and emails. Should you wish to   re-instate your account after the termination process we would not be   able to provide you with a backup since this will also be deleted from   our backup servers upon termination. A re-activation fee of R55 will be   charged to your account if the hosting account has been terminated. 



You shall be                                             responsible for any and all expenses incurred by Plutus™ Internet Services Pty (Ltd.) in recovering overdue amounts and shall pay interest on   them at a rate                                             of 5% per month until the   outstanding balance is paid in full. Furthermore if the account has been   terminated due to non-payment and THE CLIENT wish to reinstate this   account THE CLIENT is subject to a minimum                                             of a six (6) months   subscription and a reactivation fee of R55.		
	       

		   

		     
		     Plutus™ Internet Services Pty (Ltd.) may record and transmit   details of how the Applicant has performed to a Credit Bureau,                                               and how the account is   conducted by the Applicant in meeting their obligations on the account.
	       

		   

		     
		     Plutus™ Internet Services Pty (Ltd.) may temporarily deny service   or terminate this Agreement upon the failure of THE CLIENT to pay   charges when they become due. Such termination or denial will not   relieve THE CLIENT of responsibility for the payment of all accrued   charges, plus reasonable interest and any collection fees.
	       

		   

		     
		     Accounts which are overdue for 90 days will incur a R200 penalty fee added to the balance previously due.
	       

		   

		     
		     In the event  of non-payment, you agree to Plutus™ Internet Services Pty (Ltd.)'s right to place a "non-payment" page on your domain.   Furthermore you agree that DNS of your domain will remain unchanged   until full payment for the outstanding balance on your account has been   received by Plutus™ Internet Services Pty (Ltd.).
	       

		   

		     
		     Plutus™ Internet Services Pty (Ltd.) will not be held responsible for any damages, losses or claims as a result of a site being suspended.
	       

		   

		     
		     Un-suspensions may take one or more working days.
	       

		   

		     
		     
All account enquiries must be done via email or alternatively via Fax or   registered post. Enquires via Telephone will not be accepted.

	       

		   

		     
		     No account queries will be entertained after 30 days of invoice.
	       

		   

		     
		     No account queries will be entertained once the hosting have been cancelled.
	       

		   

		     
Failure to settle all amounts within 32 days from the date the Invoice   was generated may result in withholding of further Services and/or   suspension of existing Services. THE CLIENT is still responsible                                             for the monthly hosting fee   while the site is suspended.

                 

Accounts which are delinquent   will be placed on "administrative hold" or suspension and may not be   used or accessed. Any account that is delinquent for fourteen (14) days   will have                                             all files purged from all Plutus™ Internet Services Pty (Ltd.) servers.  THE CLIENT's account will then be terminated   and all information (such as but not limited to all website files, all   email accounts and emails) will be removed from Plutus™ Internet Services Pty (Ltd.) servers and backups.

	       

		   

		     TO CANCEL YOUR ACCOUNT
	       

		   

		     
You may use any of following methods to deliver a written notice of cancellation:

               
Online: Please email billing@plutushosting.com and we will complete the cancellation request on your behalf. 

                 OR complete the cancellation   form found in your client area. A confirmation email will be sent to you   after your cancellation request has been submitted. 

             
Setup fees,   when applicable, are non-refundable. You are obligated to pay for your   account even if you do not use it. Because we have provided                                             you with usernames, passwords,   DNS entries, and an IP address, you have the ability to use your   account. The fact that you do not do so is not relevant - you are still   obligated to                                             pay for the account. Even an   unused account uses valuable system resources that could be used for   other customers. If you have a past-due balance on your account at the   time the                                             account is closed (either by   your request or due to non-payment), the remaining balance must be paid   within 30 days of when the account is closed. If we do not receive   payment on the                                             remaining balance in that   time, we will begin efforts to collect any fees owed. We also reserve   the right to report your unpaid balance to the Credit Bureau.