You are here: Legal Notices > Torturous Conduct


Plutus™ Internet Services Pty (Ltd.) has a zero tolerance for abusive language and/or abusive behaviour towards us and/or service we provide and/or our employees. Any customer deemed at our sole discretion to be abusive to us and/or service we provide and/or our employees will result in immediate irrevocable account termination without any refund. Threats to sue, slander, libel, etc., are all considered forms of abuse and will result in immediate irrevocable account termination without any refund.

Any way of indecent treatment towards a Plutus™ Internet Services Pty (Ltd.) employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with Plutus™ Internet Services Pty (Ltd.) employees regarding any request for help or consultation, or any other reason for contacting our Plutus™ Internet Services Pty (Ltd.) team via e-mail, phone or through our Ticket Support System.

Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behaviour - oral, written, or delivered by a second party - to employees of Plutus™ Internet Services Pty (Ltd.) will be interpreted as a breach of this TOS.

Plutus™ Internet Services Pty (Ltd.) may at it's discretion suspend or terminate services of any customer that is abusive/harassing to Plutus™ Internet Services Pty (Ltd.) and/or Plutus™ Internet Services Pty (Ltd.) employees. Examples of such activity include, but are not limited to;

      1. Verbal abuse - cursing, yelling, threatening, etc...
      2. Ongoing disregard for warnings or notices
      3. Consistent mistakes/errors/changes causing unnecessary workload
      4. Spamming Plutus™ Internet Services Pty (Ltd.) email addresses, ticket systems, or servers
      5. Continuous involvement in flood/DDOS activity, hacked services, or other ongoing non-permitted usage
      6. Consistent late payments or responses
      7. Issuing a chargeback or bouncing a payment
      8. Continuous activation of problematic end-users
      9. Activity which affects the service(s) of other Plutus™ Internet Services Pty (Ltd.) customers